FAQs

After checkout, you should receive an order confirmation at the email address you provided. If it does not arrive, check your spam or junk folder before contacting support.

Contact us within 12 hours of ordering. We will try to make the change before fulfilment begins, but changes cannot be guaranteed once the order has entered processing.

Yes. Payments are handled by secure payment providers using encrypted connections and industry-standard payment security measures.

The payment methods currently available to you will appear at checkout. See our Payment Policy for more information.

Standard tracked shipping is free on eligible orders unless checkout shows otherwise.

Delivery estimates depend on the destination, fulfilment location and carrier. The estimate shown at checkout or in your shipping confirmation is the best guide for your order.

We will send tracking information when it becomes available. You can also visit our Track Your Order page.

We ship to supported destinations shown during checkout. Availability may vary by location and product.

Eligible purchases are covered by our 60-Day Money-Back Guarantee. Contact us within 60 days of delivery to begin the return process.

Email [Support Email] with your order number. We will provide the correct return address and instructions. Do not send a return to an address found elsewhere unless our support team confirms it.

Contact us promptly with your order number and clear photos or video where relevant. We will review the issue and arrange the appropriate remedy.

The device is intended for general neck and upper-body comfort, relaxation and posture-support use. It is not a medical treatment or a substitute for professional medical advice.

Follow the instructions supplied with the product and begin with a comfortable session length and intensity. Stop use if you experience unusual pain, numbness, dizziness, irritation or other concerning symptoms.

Do not use it on a recent surgical area unless your treating clinician has cleared you to do so. If you have had neck or spinal surgery, ask your surgeon or another qualified health professional before use.

Ask a qualified health professional before use if you are pregnant, have a pacemaker or another implanted medical device, or have a significant medical condition.

Turn the device off and disconnect it from power before cleaning. Follow the care instructions supplied with the product and do not immerse electrical components in water.